VIP Members receive a reserved lesson slot for the entire year, advanced payment options including a 5% lesson discount, and personalized Youth Aquatics newsletters. Once you're scheduled for lessons, all you'll have to do is show up!
Same-day cancellations due to illness will be subject to a 50% sick child cancellation fee totaling half the cost of the reserved lesson. A doctor’s note will be required to receive the full refund.
CLIENTS ARE RESPONSIBLE FOR CANCELLING ALL LESSONS THROUGH OUR ONLINE PORTAL 48 HOURS PRIOR TO LESSON START TIME.
Notice of cancellations due to unavailability should be given at least 2 days prior to the scheduled swim lesson, and in this case, a make-up lesson will be offered to you. A maximum of 1 class can be rescheduled due to unavailability each month and must be rescheduled within 2 weeks of the missed lesson date. Lessons cancelled without 48-hour notice will not be eligible for a make-up lesson.
Please let us know of any extended missed lessons (vacations, trips, etc.) the month prior to the intended dates of leave.
VIP Recurring lessons will be scheduled without an end date, meaning lessons are scheduled until you cancel them. To cancel recurring lessons you’ll need to submit a withdrawal form 10 days prior to your final lesson.
Recurring lessons will be charged on a monthly basis. Payment information will need to be received before the start of your first lesson. Payments will automatically be deducted from your account at the beginning of each month. Payments unable to be processed due to insufficient funds or incorrect payment information may be subject to the termination of recurring lessons.
VIP Members will receive a 5% discount if they choose to pay on a 2-month basis instead of monthly!
If an instructor is unable to attend a lesson due to illness or emergency, the instructor will contact you as soon as possible via our client portal or text message. We will offer you a replacement instructor when possible, or the opportunity to reschedule the class at a time that suits you. If a reschedule is not possible, lessons cancelled on behalf of Youth Aquatics will be eligible for a refund. Youth Aquatics reserves the right to cancel lessons at any time.
VIP Frequent cancellations without 48-hour notice (3 or more consecutive) and/or missed appointments (no-shows) will result in the termination of your VIP Membership. Your recurring lessons will be removed after the third consecutive no-show/late cancellation and will not be eligible for make-ups or refunds. You will have the option to schedule individual lessons on the Youth Aquatics website. www.youthaquatics.com
Your child will receive private instruction from multiple Youth Aquatics instructors. Because we focus on hiring collegiate swimmers, provide specialized training, and update student reports on weekly progress, your instructor will be privy to your child’s skills and needs for each and every lesson. This policy is a critical part of our methodology, providing an environment for the swimmer to cope with change while developing a strong and social aptitude.
We strongly encourage all parents and/or family members to stay clear from the pool deck to promote your children’s independence and self-confidence in the water. Parents/nannies are only permitted in the pool area if they are not a distraction to the swim lesson; otherwise, we suggest parents and nannies drop the student off with the instructor and wait in the lobby until the final 5 minutes of swim class. If an instructor feels a parent is violating our policies, they will ask them to please wait in the lobby
FACILITY CLOSURES & CANCELLATIONS
Snow days and unexpected cancellations will be sent by client portal and/or text message. Make-up lessons will be offered for these closures. If a time is not available to the participant for a make-up lesson you will receive a refund for the lesson missed. In the event of an extended facility closure, the client is eligible for a refund for all affected lessons.
VIP MEMBERSHIP withdrawal form
Download the VIP Membership Withdrawal form below. The form must be returned 10 prior to your final lesson. Forms must be returned to us digitally via our client portal or by emailing them to us at firstname.lastname@example.org Instructors will not be able to accept any forms or payments.