Registration terms & conditions
Waiver/Release of Liability
Please read carefully before signing. This is a release of liability and waiver of certain legal rights.
I, the parent/guardian of the participant(s) agree and understand that swimming is a hazardous activity. I recognize there are risks inherent in the sport of swimming. The participant’s parent/guardian hereby agrees to grant participation in swim lessons and hereby agrees to indemnify and hold harmless Youth Aquatics, Inc., its instructors, officers, directors, agents, employees and participating hotel pool locations, their parent and combined subsidiaries and affiliates, against any liability resulting from any injury or contracting of any illness, including COVID-19, that may occur to the participant while participating in swim lessons. The participant’s parent/guardian also agrees to indemnify Youth Aquatics, Inc., DoubleTree Suites by Hilton and InterContinental Hotels Group Resources, LLC for any damages incurred arising from any claims, demand, action, or cause of action by the participant.
I have noted any medical/health problems of which the staff should be aware.
I have carefully read the above liability release and sign it with full knowledge of its contents and significance.
ACCOUNTS & SELF-SCHEDULING
PACKAGES & BUNDLES POLICIES
A-LA-CARTE POLICIES
RECURRING POLICIES
MULTIPLE INSTRUCTORS
SAFETY & CONDUCT
PARENT POLICIES
FACILITY CLOSURES & CANCELLATIONS
CHANGES TO THESE TERMS
By selecting "I have read and accept Youth Aquatics, Inc. Terms of Service" you are agreeing to all the terms of service and conditions listed above, including the Waiver/Release of Liability.
Please read carefully before signing. This is a release of liability and waiver of certain legal rights.
I, the parent/guardian of the participant(s) agree and understand that swimming is a hazardous activity. I recognize there are risks inherent in the sport of swimming. The participant’s parent/guardian hereby agrees to grant participation in swim lessons and hereby agrees to indemnify and hold harmless Youth Aquatics, Inc., its instructors, officers, directors, agents, employees and participating hotel pool locations, their parent and combined subsidiaries and affiliates, against any liability resulting from any injury or contracting of any illness, including COVID-19, that may occur to the participant while participating in swim lessons. The participant’s parent/guardian also agrees to indemnify Youth Aquatics, Inc., DoubleTree Suites by Hilton and InterContinental Hotels Group Resources, LLC for any damages incurred arising from any claims, demand, action, or cause of action by the participant.
I have noted any medical/health problems of which the staff should be aware.
I have carefully read the above liability release and sign it with full knowledge of its contents and significance.
ACCOUNTS & SELF-SCHEDULING
- Bundle and a-la-carte clients self-schedule via our booking platform. Log in on our website to manage bookings and request to view swimmer reports.
- Recurring clients request a preferred day/time; YA admins manage the ongoing schedule.
PACKAGES & BUNDLES POLICIES
- Minimum 24-hour notice is required to cancel a lesson and receive credit to your account.
- Late cancellations (within 24-hours) and no-shows forfeit the lesson credit.
- Bundle credits are not refunded; eligible cancellations receive a credit within the 6-month window.
A-LA-CARTE POLICIES
- In an effort to properly pay instructors for their time, you may reschedule or cancel your lesson at any time PRIOR TO 24-HOURS of the lesson start time.
- Lessons cancelled outside 24 hours will be refunded. Lessons cannot be cancelled online via the client portal within 24 hours of the lesson start time.
- It is the client’s responsibility to cancel or reschedule their lesson in the properly allotted time by using the client portal.
- Youth Aquatics reserves the right to cancel lessons at any time. In the event of a cancelled lesson on behalf of Youth Aquatics, the lesson will be eligible for a refund.
RECURRING POLICIES
- A maximum of 1 class can be rescheduled due to unavailability each month. Lessons cancelled without 24 hour notice will not be eligible for a make-up lesson.
- Recurring lessons will be scheduled without an end date, meaning lessons are scheduled until you cancel them. To cancel recurring lessons you’ll need to submit a withdrawal form 7 days prior to your final lesson.
- Recurring lessons will be charged on a monthly basis. Payment information will need to be received before the start of your first lesson. Payments will automatically be deducted from your account the 1st Sunday of each month. Payments unable to be processed due to insufficient funds or incorrect payment information may be subject to termination of recurring lessons.
- Recurring Swimmers will receive a 5% discount if they choose to pay on a 2 month basis instead of monthly!
- If an instructor is unable to attend a lesson due to illness or emergency, the instructor will contact you as soon as possible via our client portal or text message. If a coverage instructor is not possible, lessons cancelled on behalf of Youth Aquatics will be eligible for a refund. Youth Aquatics reserves the right to cancel lessons at any time.
- Frequent cancellations without 24 hour notice (3 or more consecutive) and/or missed appointments (no-shows) will result in the termination of your Recurring Lesson Time. Your lessons will be removed after the third consecutive no show and will not be eligible for make-ups or refunds. You will have the option to schedule individual lessons on the Youth Aquatics website. www.youthaquatics.com
MULTIPLE INSTRUCTORS
- We aim to honor instructor preferences, but assignments are not guaranteed.
- Instructor substitutions do not qualify for refunds or credit.
- Your child will receive private instruction from multiple Youth Aquatics instructors. Because we focus on hiring collegiate swimmers, provide specialized training, and update student reports on weekly progress, your instructor will be privy to your child’s skills and needs for each and every lesson. This policy is a critical part of our methodology, providing an environment for the swimmer to cope with change while developing a strong and social aptitude.
SAFETY & CONDUCT
- Swimmers must follow instructor and facility rules. Youth Aquatics Instructors may end a session early for safety or conduct issues (credit not guaranteed). Arrive on time. Sessions end at the scheduled time to respect instructors and families that follow.
PARENT POLICIES
- We strongly encourage all parents and/or family members to stay clear from the pool deck to promote your children’s independence and self-confidence in the water. Parents/nannies are only permitted in the pool area if they are not a distraction to the swim lesson; otherwise, we suggest parents and nannies drop the student off with the instructor and wait in the lobby until the final 5 minutes of swim class. If an instructor feels a parent is violating our policies, they will ask them to please wait in the lobby.
FACILITY CLOSURES & CANCELLATIONS
- Snow days and unexpected cancellations will be sent by email and/or text message. Make-up lessons will be offered for these closures. If a time is not available to the participant for a make-up you will receive a credit for the lesson missed. In the event of an extended facility closure, the client is eligible for a refund for all affected lessons.
CHANGES TO THESE TERMS
- Youth Aquatics may update terms to improve clarity and service. Updates take effect upon posting and will be announced via our booking platform, and on our website.
By selecting "I have read and accept Youth Aquatics, Inc. Terms of Service" you are agreeing to all the terms of service and conditions listed above, including the Waiver/Release of Liability.
